CLIENTS TERMS AND CONDITIONS
By making an appointment with me (Alpha Brainwaves LLC), you (client) are agreeing to the following terms and conditions.
If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with my service.
FREE INITIAL CONSULTATION
You may be offered a free 30 minutes online initial consultation. No hypnosis will be provided during the consultation.
The purpose of this initial consultation is to determine if the presenting issue is within my scope of practice, if I’m the right practitioner for you, or if I need to refer you to another practitioner. During these calls, estimates of the number of sessions required to deal with the issue you are presenting are given on the basis of the information presented at that time. Estimates are only rough guidelines and could be subject to change.
BOOKING & PAYMENT
Payment for online sessions must be made at the time of booking. Until payment is not received, the session cannot be considered booked and the time of appointment may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.
The fee of the sessions are shown on the web page Services and the currency is USD ($).
CANCELLATION, RESCHEDULING & REFUNDS
– Cancellation & rescheduling
Life happens, so if you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior the session.
– Refunds
No refunds will be issued for cancellations within 48 hours of sessions.
Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.
Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.
SESSIONS FEES
All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.
PAYMENT METHODS
Payment may be made online via credit/debit card through PAYPAL
ATTENDING YOUR SESSIONS
Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.
CONTACT BETWEEN SESSIONS
Any contact between sessions will be by telephone or email during office hours (office hours are 10:00AM until 6:00PM, Monday – Friday). Unless discussed differently, any phone messages or emails sent before or after business hours will be handled as soon as possible.
MEDICAL OR PSYCHOLOGICAL CONDITIONS
I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.
If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g., GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.
Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.
I, Irene Paniccia Muto, do not represent my services with Alpha Brainwaves LLC as any form of health care or psychotherapy, and despite research to the contrary, by law I may make no health benefit claims for my services.
HYPNOSIS RECORDINGS
Hypnosis recordings should not be listened to whilst driving, operating machinery, or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied, or sold under any circumstances.
OUTCOME OF SESSIONS
The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavor to use my best efforts and skills to work towards your goals and intended outcomes.
Your active participation towards reaching the desired outcome is required, as you must listen to your personalized recording, provide to you after the session, for 21 days.
STANDARDS OF BEHAVIOR
During the course of any hypnosis sessions, I will treat you with respect and not abuse the trust you place in me. I will always use best practice in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.
You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behavior, I have the faculty to cancel the session and may refuse to see you for any further sessions without refunding any payment already made.
CONFIDENTIALITY
All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:
1. Where you give written permission for confidentiality to be broken
2. Where I am compelled by a court of law
3. Where the information is of a nature that confidentiality cannot be maintained, for example:
• The possibility of harm to yourself or others exists.
• In cases of fraud or crime
• When minors (under 18 years old) are involved
4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.
LIABILITY & INDEMNITY
Under no circumstances will Alpha Brainwaves LLC and Irene Paniccia Muto be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Alpha Brainwaves LLC and Irene Paniccia Muto. In addition, you agree to defend, indemnify, and hold Alpha Brainwaves LLC and Irene Paniccia Muto harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.
GOVERNING LAW
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of the State of New York, United States of America. You agree to submit to the exclusive jurisdiction of the State of New York, United States of America courts to settle any dispute which may arise out of or in connection with these terms and conditions.
TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarize yourself with any amendments if you have re-started therapy with me after a long period of absence.
DATA PROTECTION
For my services, your personal data is collected, processed, used and stored in accordance with how explained in the section Privacy Policy at www.alphabrainwaves.net. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.
CONCERNS & COMPLAINTS
If you have a concern or complaint regarding your session, please discuss this with myself in the first instance and I will endeavor to resolve the issue.